Eternal Growth LLC ("we," "our," or "us") is a Florida single-member limited liability company that provides CRM management subscription services for service businesses. We operate the website eternal-growth.surge.sh and deliver services including website creation, missed call text-back, reputation management, and unified conversation hub management, all powered by the GoHighLevel platform.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, engage our services, or otherwise interact with us. It applies to all visitors, prospective clients, and active subscribers.
By using our website or services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with these practices, please discontinue use of our website and services.
We collect the following categories of personal information:
Contact Information
Billing Information
Communication Records
Usage Data
Marketing Preferences
We use the personal information we collect for the following purposes:
If you provide your phone number and opt in via our website forms or other consent mechanisms, you may receive text messages from Eternal Growth LLC. We collect phone numbers for the following purposes:
Message frequency varies based on your interactions and subscription status. Message and data rates may apply depending on your mobile carrier and plan. You can opt out at any time by replying STOP to any message. Reply HELP for assistance or email connect@eternalgrowth.biz.
SMS consent is not a condition of purchasing any service or submitting any form on our website. Each type of SMS consent (transactional and marketing) is collected separately and independently.
We will never sell, share, rent, or disclose your phone number, SMS consent, or opt-in data to any third party for their own marketing purposes. Your phone number and related consent data are shared only with our SMS delivery provider (Twilio, operating as the underlying infrastructure for GoHighLevel) solely for the purpose of transmitting messages you have consented to receive. No third party will use your opt-in data to send you messages on their behalf.
We send marketing emails only to individuals who have affirmatively opted in to receive them. You may receive emails about our services, industry insights, case studies, promotions, and updates related to your subscription.
You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us at connect@eternalgrowth.biz. We will process your unsubscribe request within 10 business days in accordance with the CAN-SPAM Act.
We do not sell, rent, lease, or trade your email address to any third party for their marketing purposes. Email communications are sent through the GoHighLevel platform.
Payment processing is handled by Stripe, Inc. (a PCI-DSS Level 1 certified payment processor) and FastPayDirect (GoHighLevel's integrated payment platform). When you subscribe to our services or make a payment — whether through our website, a payment link, or an invoice — your payment card details are submitted directly to the processor's secure servers.
Information collected at checkout: When you use a payment link or checkout page, we collect your first name, last name, email address, phone number, billing address, and payment method details. This information is used to process your payment, set up your subscription, communicate billing-related updates, and deliver the services you purchased.
We never receive, store, process, or have access to your full credit card number, debit card number, or CVV/CVC security code. We receive only a truncated card identifier (last four digits), card brand, expiration date, and billing address for record-keeping purposes.
Stripe may collect and process your payment information, billing address, and transaction data in accordance with their privacy policy, available at stripe.com/privacy. GoHighLevel's privacy policy is available at gohighlevel.com/privacy-policy. These processors' PCI-DSS compliance ensures that your payment data is handled with industry-standard security controls.
We share personal information with the following third-party service providers who assist us in operating our business and delivering services. These providers are contractually obligated to use your information only for the purposes we specify and in accordance with this Privacy Policy.
We do not sell your personal information to any third party. We share information with these providers only to the extent necessary for them to perform their designated functions on our behalf.
Eternal Growth LLC provides CRM management services through which our clients collect and manage their own customers' personal data via the GoHighLevel platform.
Our role as data processor: When clients use the platform to store contacts, conversations, and pipeline data belonging to their customers, Eternal Growth acts as a data processor. We process client customer data only in accordance with the client's instructions and solely for the purpose of delivering the subscribed services.
Client's role as data controller: The client is the data controller for all personal data collected from their customers. The client is solely responsible for:
Our commitments: Eternal Growth LLC will not use client customer data for its own marketing purposes, will not sell client customer data to third parties, and will not access client customer data except as necessary to provide the subscribed services or as directed by the client.
Data retention and export: Upon termination of a client's subscription, client customer data is subject to the data export and retention terms described in our Terms of Service. Clients may request a CSV export of contacts and conversation history within 14 days of cancellation.
We retain personal information for specific periods based on the type of data and our legal obligations:
When personal information is no longer needed for the purposes described above and no legal retention requirement applies, we will securely delete or anonymize the data. Anonymized data that cannot reasonably be used to identify you may be retained indefinitely for analytical purposes.
Regardless of where you reside, you have the following general rights regarding your personal information:
To exercise any of these rights, email us at connect@eternalgrowth.biz with the subject line "Privacy Rights Request." Please include your full name and the email address associated with your account so we can verify your identity. We will acknowledge your request within 10 business days and complete it within 30 days.
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with the following specific rights:
We do not sell or share your personal information as defined by the CCPA/CPRA. We do not sell personal information to third parties for monetary or other valuable consideration. We do not share personal information with third parties for cross-context behavioral advertising purposes.
Do Not Sell or Share My Personal Information: Although we do not sell or share your personal information, you may submit a request at any time by emailing connect@eternalgrowth.biz with the subject line "Do Not Sell or Share My Personal Information."
Categories of personal information collected in the prior 12 months:
How to submit a request: Email connect@eternalgrowth.biz with the subject line "CCPA Request" and include your full name and the email or phone number associated with your account. We will verify your identity before processing your request and respond within 45 days. If we need additional time, we will notify you of the extension (up to an additional 45 days) and the reason for it.
Authorized agents: You may designate an authorized agent to submit a request on your behalf. We will require the agent to provide proof of your signed authorization and may require you to verify your identity directly with us and confirm that you authorized the agent to act on your behalf.
If you are a resident of Virginia, Colorado, or Connecticut, you may have additional privacy rights under the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), or the Connecticut Data Privacy Act (CTDPA), respectively.
These laws generally provide rights similar to those described in Sections 11 and 12, including the right to access, correct, and delete your personal data, as well as the right to opt out of targeted advertising, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects.
To exercise any rights under these state laws, contact us using the same process described in Section 11. We will respond in accordance with the applicable statutory timelines. If your request is denied, you may appeal the decision by emailing connect@eternalgrowth.biz with the subject line "Privacy Rights Appeal."
Please note that these laws may apply to our business based on specific processing thresholds. Regardless of whether we meet those thresholds, we extend the same privacy rights and protections to all of our users.
Our services are designed for and intended for use by businesses based in the United States. Eternal Growth LLC does not target, market to, or knowingly collect personal data from individuals located in the European Union (EU) or European Economic Area (EEA).
All data collected through our website and services is stored and processed in the United States on servers operated by our third-party service providers (see Section 7).
If a client's customer data includes personal data of individuals residing in the EU or EEA, the client is solely responsible for ensuring compliance with the General Data Protection Regulation (GDPR) and any other applicable international data protection laws. This includes obtaining appropriate legal bases for processing, providing required disclosures to data subjects, and implementing any necessary data transfer mechanisms.
Eternal Growth LLC does not independently assess whether client customer data includes EU/EEA resident data and makes no representations regarding GDPR compliance for data processed on behalf of clients.
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from anyone under 18 years of age. We do not knowingly sell or share the personal information of minors.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at connect@eternalgrowth.biz. Upon verification, we will promptly delete such information from our records.
We implement reasonable technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of electronic transmission or data storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials you use to access our services.
In the event of a data breach involving your personal information, we will notify affected individuals within 30 days of discovering the breach, in accordance with Florida Statutes § 501.171 (Florida Information Protection Act). Notification will be provided via email to the address associated with your account, or by other means as permitted by law.
The notification will include a description of the breach, the types of information involved, steps we are taking in response, and recommended actions you can take to protect yourself. We will also notify applicable regulatory authorities as required by law.
Some web browsers transmit "Do Not Track" (DNT) signals to websites. There is currently no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not alter its data collection or tracking practices in response to DNT browser signals.
If you wish to limit tracking, you may disable cookies in your browser settings, install the Google Analytics Opt-out Browser Add-on, or use browser extensions designed to block tracking scripts.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will revise the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the posting of changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:
Eternal Growth LLC
Florida, United States
Email: connect@eternalgrowth.biz
Website: eternal-growth.surge.sh
For privacy-related requests, please use the subject line "Privacy Inquiry" in your email so we can route your message appropriately. We aim to respond to all inquiries within 10 business days.